If you’ve received an email about a missed payment, here’s what it means and what you can do:
Reason for the email
We’ve notified you because our attempt to collect your Direct Debit payment was unsuccessful. This could be due to insufficient funds in your account or an issue with your bank details.
We will automatically attempt to collect the payment again in 10 working days. It’s important to note that a late payment admin fee of £15 will apply as part of this automated collection.
What to do next
You may wish to speak to your bank to understand why your payment may not have been successful.
Preventing future issues
To avoid this, please make sure your direct debit details are up to date and that there are sufficient funds available before your next payment collection date.