how can I contact you?
Member and membership queries If you have a question about a payment ple...
what are the off-peak hours for my gym?
The Off-Peak hours will depend on your chosen gym, and you can view these on...
how old do I need to be to join?
You need to be 16 to join The Gym Group. Children under the age of 16 will b...
what does 'payment in progress' mean?
When you see the label 'payment in progress' in your Payment History...
my access has stopped, what do I do?
We want to get you back to the gym as soon as possible, please consider the...
how do I change my membership type?
With our range of monthly memberships, you can switch to the option that sui...