how old do I need to be to join?
You need to be 16 to join The Gym Group. Children under the age of 16 will b...
I've missed my payment, what should I do?
If you’ve received an email about a missed payment, here’s what it means and...
why can't I settle my failed payment?
If you’re having trouble settling a failed payment, here’s why: Timefram...
what is a failed payment?
If you've noticed a failed payment in your payment history or received a...
what does 'payment in progress' mean?
When you see the label 'payment in progress' in your Payment History...
how can I contact you?
Member and membership queries If you have a question about a payment ple...