I've signed up to a gym that isn't open yet, can I still use my membership?
Great! You've joined one of our new gyms on our early-bird offer. The be...
why can't I settle my failed payment?
If you’re having trouble settling a failed payment, here’s why: Timefram...
I've missed my payment, what should I do?
If you’ve received an email about a missed payment, here’s what it means and...
what is a failed payment?
If you've noticed a failed payment in your payment history or received a...
how can I contact you?
Member and membership queries If you have a question about a payment ple...
what are the off-peak hours for my gym?
The Off-Peak hours will depend on your chosen gym, and you can view these on...