1. The Gym Group
  2. support centre
  3. managing my membership
  4. cancel membership

how do I cancel my monthly membership?

We're sorry you're looking to part ways! Are you heading somewhere new or looking for a change? Did you know that you can freeze, change your home gym and membership type all on the member's area and our app without needing to leave? 


If you're still looking to leave please read below for the steps required depending on how you chose to pay. 


Paying by direct debit


If you pay by direct debit and want to cancel, all you have to do is cancel this directly with your bank. Your membership will end there and then. 


Your membership is terminated immediately once your direct debit is cancelled but if you’d still like access for your paid month just get in touch with us within 30 days and we can reinstate your membership.


Paying by recurring card


If you pay by recurring card payment and want to cancel, we’ll need to do this for you so contact us via the form here. If you’d still like access for the rest of the month, just let us know before you cancel.


Can I cancel at any time?
Absolutely. You can cancel your membership at any time. Heads up, if you're not planning on going to the gym within your next payment month, this will need to be done at least 4 working days before your next billing date to avoid being charged.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article