1. The Gym Group
  2. support centre
  3. managing my membership
  4. freezing

how do I freeze my membership?

You can freeze and unfreeze your membership via the member's area or our app.


Just a reminder that you will lose access from the date and time you freeze up until the time you unfreeze*.


When you're ready to unfreeze, you will be asked to pay a pro-rata portion of your monthly membership so you can use the gym again from that day, you may just need to wait 20 minutes for your PIN to be ready to go.  


Heads up, when freezing your membership, please do so 5 working days before your next collection date to avoid being charged your regular monthly fee



*Not applicable if you are on a 1-month free freeze

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