1. The Gym Group
  2. Support centre
  3. Managing my membership
  4. Freezing

How do I unfreeze my free freeze?

Ultimate members receive a one-month free freeze every 12 months. To unfreeze early, head over to the members area or the app and select ‘my membership’ and ‘unfreeze’


Heads up, you’ll lose any remaining free freeze days and this can’t be carried over to future months. 


If you choose to freeze again in future, you’ll incur a cost to freeze as mentioned during the freeze process online. 

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