1. The Gym Group
  2. support centre
  3. membership payments
  4. payment history

what does 'payment in progress' mean?

When you see the label 'payment in progress' in your Payment History, it indicates that we are currently working on settling your missed payment. Here’s a simple breakdown of what this means for you:


Why does it say 'payment in progress’?
If you’ve recently followed the steps to settle a missed membership payment, you might notice the 'payment in progress' label next to that payment in your Payment History. This label appears when we are in the process of updating your account to reflect the recent payment.


What happens next?
Verification: We are verifying and processing your payment.
Update: Once the payment is fully processed, your account will be updated, and the status will change from 'payment in progress' to 'paid’.


Key points to remember:
- The 'payment in progress' label means that your payment is being handled and is on its way to being settled.
- You don’t need to take any further action at this time; we’ll update your account automatically once the process is complete.

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