If you’ve received an email about a missed payment, here’s what it means and what you can do:
Reason for the email
We’ve notified you because our attempt to collect your Direct Debit payment was unsuccessful. This could be due to insufficient funds in your account or an issue with your bank details.
What to do next
You may wish to speak to your bank to understand why your payment may not have been successful.
Preventing future issues
To avoid similar problems in the future, consider updating your Direct Debit billing date. You can easily do this through the member's area under the Manage payments and change Direct Debit billing date option.