If you’ve received an email about a missed payment, here’s what it means and what you can do:
Reason for the email
We’ve notified you because our attempt to collect your Direct Debit payment was unsuccessful. This could be due to insufficient funds in your account or an issue with your bank details.
What to do next
The email contains a link for you to settle your missed membership payment directly with us within 7 days. Settling the payment promptly will help you avoid a late payment admin fee, which applies if the payment is collected via our automated second collection attempt (10 days after the first payment has failed).
Preventing future issues
To avoid similar problems in the future, consider updating your Direct Debit billing date. You can easily do this through the member's area under the Manage payments and change Direct Debit billing date option.
Steps to follow: check your email: look for the link to settle your missed payment within 7 days to avoid fees. update billing date:log into the member's area and adjust your direct debit billing date to change your future collection dates.