If you've noticed a failed payment in your payment history or received an email from us about it, here’s what you need to know:
A failed payment occurs when we are unable to collect your direct debit payment successfully. This could be due to reasons such as insufficient funds in your account or an issue you may need to discuss with your bank.
What happens next?
We will automatically attempt to collect the payment again in 10 working days. It’s important to note that a late payment admin fee of £15 will apply as part of this automated collection.