1. The Gym Group
  2. Support centre
  3. Membership payments
  4. Trouble making my monthly payment

Why have I been charged an admin fee?

Missed your Direct Debit

If your scheduled payment is unsuccessful, we’ll email you to let you know. We’ll then attempt to collect the payment again in 10 working days, which will include an additional £15 admin fee.



Made a change to your membership

If you change your membership plan or change your home gym, you may incur a £5 admin fee.

Full details of any applicable fees can be found in your members area or the app.

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