Make sure you’re logging into your member's area or app with the right email address and password. You may have received your 8-digit gym PIN by email or SMS to double-check. If you're still unsure, try the Forgotten PIN link.
If it’s still not working, you might have joined with a different email address or there was a typo when you signed up. If this seems like the case or you're still not sure, contact us here or via Live Chat and one of the team will get back to you.