If your PIN isn’t working, check if you’re trying to access the gym on the correct date — your day pass is only valid for the specific period you selected when purchasing. 3-day and 5-day passes are for access on consecutive days so your PIN will only work during this time.
If your PIN still isn’t working, it could be because you’ve purchased a day pass using the same details as an active membership. In this case, your account may not recognise the pass correctly. Please speak to the Customer Service team on Live Chat or contact us here.