1. The Gym Group
  2. support centre
  3. everything else
  4. complaints

what do I do if I have a complaint?

Whilst we hope there won’t be anything to cause you to complain, we understand that occasionally there might be issues that need to be addressed. 


We have a dedicated complaints team that is trained in reviewing your concerns and making sure that you’re supported fairly and correctly.  


In some cases, it might be best to raise this directly with the management team on-site so they can discuss, fully understand and look to resolve any issues you might have.  


Alternatively, to contact the complaints team you can find us at complaints@thegymgroup.com


Some complaints may be resolved fairly quickly or may require more time to look into, but the complaints team will keep you updated and are keen to resolve your concerns. 


Our typical response time to your complaint is 3 working days and our complaints team will keep you updated along the way.

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