1. The Gym Group
  2. support centre
  3. managing my membership
  4. cancel membership

can I cancel or freeze my fixed-term membership?


A fixed-term membership is a contract with The Gym Group for a set period of time – therefore if you cancel your membership mid-way through your contract we are unable to provide you with a refund for the remaining time of your term, except if you cancel within the first 14 days of your term.

 Please refer to the Membership Agreement for more information 


As your membership is set for a specific period of time, fixed-term members do not have the ability to freeze their membership. 

If you still need help, contact us here and one of the team will get back to you. 

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