my access has stopped, what do I do?
We want to get you back to the gym as soon as possible, please consider the...
how old do I need to be to join?
You need to be 16 to join The Gym Group. Children under the age of 16 will b...
I have a disability, can I join the gym?
Absolutely! Once you’ve joined up, a member of the management team will be ...
can I be shown how to use the equipment?
Our gym teams are always happy to help so if you do have a question on using...
how do I cancel my monthly membership?
We're sorry you're looking to part ways! Are you heading somewhere n...
I've signed up to a gym that isn't open yet, can I still use my membership?
Great! You've joined one of our new gyms on our early-bird offer. The be...