Member and membership queries
If you have a question about a payment please feel free to call our billing team on 0300 303 4800. Just so you know, this phone number is for the billing team only, and they will only be able to assist with queries related to member payments. The team are here Monday to Friday, 9 am - 5.30 pm.
All other enquiries are best handled by our Member Service Team who can be contacted via the Contact Form or Live Chat during Live Chat opening hours. You can find us in the bottom right-hand corner of this page.
Live Chat: Our Live chat team are here to help Monday to Wednesday. Opening hours are Monday 11 am - 6.45 pm Tuesday 12pm - 6.45 pm Wednesday 11 am - 6.45pm
If you have any questions about CCTV, sensitive information or our privacy policy please contact us at dataprotection@thegymgroup.com